|
 |
 |
 |
| Remote Monitoring & Alert Notification |
24/7 Remote Monitoring |
 |
|
|
Automated Alert Notification |
|
|
|
Event Log Monitoring |
|
|
|
Drive Space Monitoring |
|
|
|
Performance Monitoring |
|
|
|
Active Directory Monitoring |
Optional |
Optional |
|
Exchange Server Monitoring |
- |
Optional |
|
Microsoft SQL Server Monitoring |
- |
Optional |
|
| Incident Management |
Online Incident Management |
|
|
|
Online Change Management |
- |
|
|
Online Problem Management |
- |
|
|
Online Knowledge Management |
- |
|
|
| Asset Management |
Online Asset Database |
- |
|
|
Service Warranty Management |
- |
|
|
| Threat Management |
Microsoft Patch Management |
- |
|
|
Virus Management |
- |
|
|
| Data Management |
|
Daily Backup Monitoring |
- |
|
|
| Security Management |
User Add, Edit, and Delete |
- |
|
|
User Password Resets |
- |
|
|
File Sharing Permission Administration |
- |
|
|
| Service & Support |
Unlimited Remote Control Support |
Hourly |
|
|
|
Hourly |
|
|
Remote Remediation |
Hourly |
|
|
Onsite Escalation
(4-hour Response Time Guarantee) |
Hourly |
Hourly |
|
Emergency Support |
Hourly |
Hourly |
|
1-hour Remote Support Guarantee |
- |
- |
|
4-hour Onsite Support Guarantee |
- |
- |
|
| Reporting |
Automated Performance Reports |
|
|
|
Automated Patch Reports |
|
|
|
Automated Vulnerability Reports |
|
|
|
Automated Security Reports |
Optional |
Optional |
|
| Management |
Annual Review Meeting |
|
|
|
Quarterly Review Meeting |
- |
|
|
Monthly Review Meeting |
- |
- |
|
Dedicated Account Executive |
|
|
|
