|
 |
 |
 |
| On-demand Support |
Live Help Desk |
 |
|
|
Desktop Software Installation |
|
|
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Printer Installation |
|
|
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Drive Space Monitoring |
|
|
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24/7 Remote Monitoring |
|
|
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Emergency Support |
Hourly |
Hourly |
|
Onsite Escalation |
Hourly |
Hourly |
|
| System Security |
Patch Management |
|
|
|
Spyware Defense |
- |
|
|
Virus Defense |
- |
|
|
SPAM Defense |
- |
- |
|
| Automated Maintenance |
Automated Alert Notification |
|
|
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Online Asset Management |
- |
|
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| Reporting |
On-demand Incident Reports |
|
|
|
Automated System Health Reports |
- |
|
|
Automated Software Asset Reports |
- |
|
|
| Management |
Dedicated Account Executive |
|
|
|
Monthly Review Meeting |
- |
- |
|
